Quick answer: All Jdate purchases are final and non-refundable, including automatic renewals.
- Turn off automatic renewal before your next billing date.
- Canceling stops future renewals; it does not refund your term.
- App Store purchases: review or manage in Apple ID account settings.
- Google Play purchases: manage in the Google Play app.
- Some states and countries grant limited refund rights regardless.
For cancellation steps, see How do I cancel my Premium Subscription?
All Jdate purchases are final and non-refundable.
This applies to all Premium subscriptions — including both new purchases and automatic renewals.
Avoiding a charge you don't want
Because purchases are non-refundable, the best way to avoid an unwanted charge is to turn off automatic renewal before your next billing date. Canceling stops future renewals but does not refund or shorten your current term. See How do I cancel my subscription?
Purchases made through the App Store or Google Play
If you subscribed through Apple or Google, your payment was processed by that store rather than by Jdate, and any billing matter for those purchases is handled by the store under its own policies:
- Apple App Store: manage or review purchases in your Apple ID account settings.
- Google Play: manage or review purchases in the Google Play app or your Google Account.
Your legal rights
Some states and countries provide limited cancellation or refund rights that apply regardless of this policy. Any such rights are described in our Terms of Use.
Need help?
If you have a question about a charge on your account, our Customer Support team is happy to help. Please include the email address associated with your account so we can locate your purchase quickly. If you've already reached out about this and haven't heard back yet, please use the contact form on our Help pages rather than messaging again here — that routes your request to a person and keeps it moving, rather than starting a new automated conversation.