Quick answer: Payments usually fail from an unsupported card type, a mistyped CVV, insufficient funds, or a bank security block.
- Use Visa, Mastercard, American Express, or Discover only.
- Do not type spaces in the card number.
- Check the CVV — 4 digits on the front for Amex.
- Full term bills as one lump sum; ensure funds cover it.
- Ask your card provider about blocks or authorization.
If every item checks out and payment still fails, contact Customer Support.
If your credit card payment didn't go through, don't worry — this is usually caused by a few common issues. Please check the points below to help resolve the problem.
Common reasons for an unsuccessful payment
- Card type: Make sure your credit card is a Visa, Mastercard, American Express, or Discover. We don't support any other card types.
- Spaces in the card number: Don't add spaces between the numbers manually — our system adds them automatically.
- CVV (security code): Check that the CVV is entered correctly. This is the 3-digit code on the back of your card. On American Express cards, it's a 4-digit code on the front. If your card has no CVV, it can't be used to purchase a subscription online.
- Available funds: The full membership term is charged as a single lump-sum payment. Please make sure the entire amount is available on your card.
- Card validity and authorization: Confirm that your card is still valid and that your credit card company has authorized the payment.
- Security block: Sometimes an automatic security block is placed on a transaction. Please contact your card provider to make sure this isn't the case.
Still having trouble?
If you've checked all of the above and your payment still isn't going through, please contact our Customer Support team — we'll be happy to look into it and help you complete your purchase.