Quick answer: The fastest way to reach us is via Chat. Prefer to write? Use the contact form instead and you'll get an automated email with your reference number.
- Chat is the fastest way to reach us.
- Using the Contact Us form? Use the same email address that created your account.
- Write a clear subject line and pick the right Topic.
- Include all relevant details in the Description field.
- Technical issue? Attach a screenshot showing any error messages.
Chat with us — the fastest way
Select Chat to start a conversation with our team. You can also find Chat with us at the bottom of any Help Center page.
Prefer to write?
You can also reach us through the contact form. We respond to every request and always aim to get back to you as quickly as possible.
Tips for submitting your request
-
Use your account email
Enter the same email address you used to create your account. -
Add a clear subject line
Choose a subject that reflects your question or issue, so we can route it faster. -
Include all the details
In the Description field, share as much relevant information as possible so we can get to work right away. -
Pick the right topic
Select the appropriate Topic from the drop-down menu, so your request reaches the right team. -
If it's a technical issue
Attach a screenshot of the page where the issue occurred, including any error messages you saw and what you were doing beforehand.
After you select Submit, you'll receive an automated email with your reference number. Keep it for any follow-up.
Phone support
We don't offer phone support. Every request is handled through chat or the contact form.
What this page does not cover
This page is for members who need help with a Jdate account. It is not the route for legal process. Law enforcement, government agencies and legal professionals should not send subpoenas, search warrants, court orders or preservation requests to Customer Support — contact our legal team instead.