FAQ

Account

• Why do I see a $1.00 charge on my credit card?
• Why can’t I log in?
• How can I turn off auto-renewal?
• iTunes - How do I manage my subscription?
• What can I do to make my account more secure and is Online Dating Safe?
• How do I stop receiving/unsubscribe from your emails?

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Matches

• How long should I wait to give out my personal information to another member?
• How do I report another member?
• Do Jewish singles actually get married after meeting on Jdate?

Messaging

• What is Messaging+?
• Why have I not received any answers to my messages?
• How can I tell if a member has read my message?
• What is the difference between a free membership and a paid access subscription?

Profile

• How do I make my profile stand out?
• How can I edit my profile page?
• How do I add, edit or remove pictures from my profile?
• How can I submit my photos?
• Why is my photo not showing?
• Can I make my personal information public for other Jdate members to view?

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